Terrace Snow Privacy Policy

Last Updated: October 7, 2026

Terrace Snow Removal (“Terrace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, request a quote, contact us, become a customer, or otherwise interact with Terrace Snow Removal.

Our privacy practices are intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect

Depending on how you interact with Terrace Snow Removal, we may collect information such as:

    • Your name
    • Business or organization name
    • Email address
    • Telephone number
    • Property or service address
    • Information about the property or properties requiring service
    • Snow removal, ice management, snow hauling or other service requirements
    • Information you provide through quote request or contact forms
    • Communications you have with us by telephone, text message, email or through our website
    • Customer account, quote, contract and service information
    • Billing and transaction information, where applicable
    • Website usage and technical information such as browser type, device type, IP address, referring pages and interactions with our website

We limit the collection of personal information to information reasonably necessary for identified business purposes. This reflects PIPEDA's principles of identifying purposes and limiting collection. Office of the Privacy Commissioner

2. How We Collect Information

We may collect personal information when you:

    • Submit a quote or service request
    • Complete a form on our website
    • Call, text or email Terrace Snow Removal
    • Enter into a service agreement with us
    • Communicate with our staff
    • Receive services from us
    • Visit or interact with our website

Our website may also automatically collect limited technical and usage information through cookies, analytics technologies and similar tools.

3. How We Use Personal Information

Terrace Snow Removal may use personal information to:

    • Respond to inquiries and quote requests
    • Evaluate properties and service requirements
    • Prepare estimates, proposals and service agreements
    • Schedule and provide snow removal, ice management, sanding, snow hauling and related services
    • Communicate before, during and after weather events
    • Maintain customer and property records
    • Document service visits
    • Provide customer support
    • Process billing and payments
    • Improve our website, services and customer experience
    • Measure website traffic and marketing performance
    • Prevent fraud, misuse or security incidents
    • Meet legal, regulatory, insurance and contractual requirements

We will not use personal information for materially different purposes without obtaining additional consent where required by law.

4. Jobber and Online Quote Requests

Terrace Snow Removal uses Jobber to help manage quote requests, customer information, scheduling, communications and service records.

When you submit a quote or service request through a Jobber form embedded on our website, the information you provide may be transmitted directly to and processed through Jobber's systems.

Information submitted may include your name, contact information, property information and details about the services you are requesting.

Jobber operates as a third-party service provider and maintains its own privacy and security practices.

5. Cookies, Analytics and Website Tracking

Our website uses cookies and similar technologies to understand how visitors use the site, maintain functionality, measure advertising performance and improve our website.

We may use services including:

Google Analytics to understand website traffic, pages visited, interactions and general website usage.

Google Tag Manager to manage website measurement and tracking technologies.

Google Ads and related conversion-measurement technologies to understand whether advertising leads to actions such as quote requests or telephone calls.

These technologies may collect information such as your device type, browser, approximate geographic area, referring website, pages viewed and interactions with our website.

You can control or disable cookies through your browser settings. Disabling certain technologies may affect website functionality or our ability to measure site usage.

PIPEDA guidance specifically recommends that organizations disclose their use of cookies and other non-visible tracking technologies as part of their online privacy practices. Office of the Privacy Commissioner

6. Consent

Where required, Terrace Snow Removal obtains consent for the collection, use and disclosure of personal information.

Consent may be express or implied depending on the circumstances, the sensitivity of the information and your reasonable expectations.

For example, when you submit a request for a commercial snow removal quote, you consent to Terrace using the information you provide to evaluate your request, contact you and prepare or provide the requested services.

You may withdraw consent to certain uses of your information, subject to legal, contractual and operational restrictions.

Canadian privacy guidance requires consent to be meaningful, meaning individuals should reasonably understand the nature, purposes and consequences of the collection, use or disclosure. Office of the Privacy Commissioner

7. Email and Text Communications

If you provide us with an email address or mobile telephone number, we may use it to communicate with you regarding:

    • Your inquiry or quote request
    • Your property or service agreement
    • Scheduling and service updates
    • Weather or storm-related service information
    • Billing or account matters
    • Other communications reasonably related to our business relationship

Where we send commercial electronic messages, we comply with applicable requirements of Canada's Anti-Spam Legislation (CASL).

We will obtain consent where required and provide an appropriate method to unsubscribe from commercial electronic communications.

Service-related communications necessary to fulfill an existing request, contract or customer relationship may be treated differently from promotional communications as permitted by applicable law.

CASL applies to commercial electronic messages including email and text messaging and imposes consent, identification and unsubscribe requirements in applicable circumstances. ISED Canada

8. When We Share Personal Information

Terrace Snow Removal does not sell or rent personal information.

We may disclose information to service providers that assist us with legitimate business activities, including providers of:

    • Customer relationship and field-service management systems
    • Website hosting and maintenance
    • Email, telephone and communications services
    • Analytics and advertising measurement
    • Payment processing
    • Accounting and professional services
    • Information technology and security services

We may also disclose personal information where required or permitted by law, to respond to lawful requests from authorities, enforce agreements, protect our legal rights, or investigate suspected fraud or security incidents.

Service providers are given access only to information reasonably necessary for the services they provide.

9. Information Processed Outside Canada

Some technology and service providers used by Terrace Snow Removal may process or store information outside Manitoba or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with applicable laws.

We take reasonable steps when selecting and working with service providers to protect personal information under our control.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, contractual, accounting, insurance and legal requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it.

11. Security

Terrace Snow Removal uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information under our control.

These measures are intended to protect information against unauthorized access, disclosure, loss, theft, copying, modification, misuse or destruction.

No website, electronic communication or information system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

PIPEDA requires organizations to use safeguards appropriate to the sensitivity of the information they hold. Office of the Privacy Commissioner

12. Privacy Breaches

If Terrace Snow Removal experiences a breach of security safeguards involving personal information, we will investigate and respond in accordance with applicable Canadian privacy law.

Where PIPEDA requires it, we will notify affected individuals and report a breach to the Office of the Privacy Commissioner of Canada when the breach creates a real risk of significant harm. We will also maintain required records of privacy breaches. Office of the Privacy Commissioner

13. Accessing or Correcting Your Personal Information

You may request access to personal information Terrace Snow Removal holds about you and ask us to correct information that is inaccurate or incomplete, subject to exceptions permitted by law.

We may need to verify your identity before responding to an access or correction request.

PIPEDA provides individuals with rights to request information about the existence, use and disclosure of their personal information and to request correction of inaccurate information. Office of the Privacy Commissioner

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Terrace Snow Removal is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technologies, service providers or legal obligations.

The current version will be posted on our website with the date of the most recent update.

16. Contact Terrace Snow Removal

Questions, concerns, access requests or complaints regarding this Privacy Policy or Terrace Snow Removal's handling of personal information may be directed to our designated privacy contact:

Terrace Snow Removal
Winnipeg, Manitoba, Canada
Phone/Text: (204) 202-3444
Email: admin@tpmltd.ca
Website: terracesnow.ca

Please include “Privacy Request” in the subject line of an email privacy inquiry.

If we are unable to resolve a privacy concern, you may also have the right to contact the Office of the Privacy Commissioner of Canada.